What if I have a problem after I purchase a mattress from you?

ATX Mattress Outlet guarantees that any defect in your mattress will be only cosmetic in nature and not structural.  Should you notice a problem upon delivery, simply return the set to us and we will exchange it for any set in our inventory of equal value.  Be sure to inspect your delivery and note any damages with the driver and on the delivery documents. 

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How do you sell mattresses so cheap?

We have contracts with National Name brand manufacturers to buy their overstocked/discontinued products at a much lower cost. Many of our mattress sets will have a slight rub mark or scuff, something like that, very minor, very superficial damage. Nothing structural. Cosmetic only.

 

Do you offer financing or lawaway ?

We currently offer a Lawaway plan and a financing plan. For more information on these plan please click on the links at the bottom of the page.

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WARRANTY INFORMATION

The inner construction of the mattress and box spring you have chosen from ATX Mattress Outlet is warranted against defects in the workmanship and materials (other than the cover or handles if featured on this product).

10 Year Limited: If a defect in the structure of the mattress or box spring is found within the first year of the warranty period, it will be repaired or replaced at ATX Mattress Outlet option at no charge. However, the customer will be responsible for all transportation charges for the returned merchandise and replacement merchandise throughout the life of the warranty. ATX Mattress Outlet reserves the right to substitute models of comparable quality. If a defect is found after the first year of the warranty period, replacement will be made at a pro-rated charge of 1/10 the original sale price of the mattress and/or box spring being serviced times the number of years of use.

If the bedding was sold As-Is, there is no warranty.

All first-quality merchandise carries the factory warranty.

Warranty Applies:

For functional defects to the original consumer
If the original copy of this warranty is presented with the original sales receipt. (ATX Mattress Outlet does not keep warranties on file).
   

Warranties will not apply if the mattress or box spring is subject to abuse such as, but not limited to: burns stains (use a quilted protector pad on your mattress at all times to avoid stains.) bent border wires (do not bend your mattress to fit it through a doorway.) upholstery compaction.

 

 

 

How can I tell the firmness of a mattress?

Generally, the tighter the quilting pattern, the firmer the mattress.   Most manufacturers do not make a soft or firm spring in any one coil-count spring.   In example a 660 coil count mattress will have the same spring system throughout all of the firmnesses.  The firmness is regulated by the amount of cotton felt, foam, and the quilting pattern.  A 3 inch diamond shape quilting pattern will be a firm.   An elongated 2 inch wide knife blade shape will be a cushion-firm.  An 8 inch diamond pattern will be a plush (middle of the road).  A butterfly stitch approximately 8-10 inches apart will be an ultra-plush.  And Pillow top (the softest feel) will come in either plush or ultra plush.